Terms & Conditions

All written or digital quotations issued by Make My Shift are based on the initial item inventory, distance, floor levels, and packing requirements shared during the survey.

• Quotations remain valid for 15 days from the date of issue unless specified otherwise.
• A move is formally confirmed only upon receipt of the agreed booking advance deposit and verification of moving date availability.
• Any unlisted additional items or extra long-carry distances (beyond 50 meters from truck to elevator) will be charged reasonably as per actuals.

For safety, statutory road compliance, and transit security, clients must strictly NOT include the following in shifting consignments:

The company will not be held accountable for loss or damage to undeclared valuables, cash, or hazardous items packed without written authorization.

• Building & Society Permissions: The client is responsible for securing gate passes, service elevator permissions, and parking clearances at both pickup and delivery locations.
• Appliance Disconnection: Refrigerators must be defrosted and dried at least 12 hours before moving. Air conditioners and water purifiers should be uninstalled prior to team arrival unless technician add-on is booked.
• Consignment Checklist: The client or authorized representative must verify and sign the inventory manifest before truck departure.

For four-wheeler and two-wheeler relocations across state boundaries:

• Mandatory documents required: Photocopy of RC Book/Card, valid vehicle insurance policy, PUC certificate, and owner's ID proof.
• Fuel tanks should maintain approximately 10% to 15% fuel (enough for loading/unloading maneuvers) for transport safety regulations.
• A joint physical vehicle condition report noting current scratch marks and odometer readings is signed at pickup and delivery.

We provide comprehensive transit insurance options through recognized third-party underwriters.

• Transit insurance covers unforeseen accidental collision, overturning, fire, or theft during transit as per underwriter terms.
• Any damage claim must be noted on the delivery receipt and officially reported to our customer support within 48 hours of unloading with photographic evidence.
• Internal electrical failure without external physical box impact is not covered under standard transit insurance policies.

Payments can be made via UPI, Net Banking, Credit/Debit Cards, or Bank Transfer. GST tax invoices will be issued digitally.

• Free Rescheduling: You can reschedule your move free of charge by informing us at least 48 hours prior to the booked slot.
• Cancellations: Cancellations made 48+ hours in advance are eligible for advance refund after a nominal administrative charge.
• Force Majeure: We are not liable for transit delays caused by natural calamities, extreme weather, highway blockades, civil riots, or government curfew orders.